Frequently Asked Questions
Have a question about our rental services? You’re in the right place! Below are answers to some of the most common queries we receive. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly customer support team.
At our rental site, we prioritize convenience and efficiency. We understand that finding the right rental property can be time-consuming and overwhelming, so we’ve designed a user-friendly interface.
Welcome to DZ Homestay's help center
New here? Here's everything you need to know to get started with DZhomestay.
A DZhomestay is when you rent a room in someone’s actual home or empty apartment, or house. The host may or may not lives there too, so you get a real, warm, local experience. Also, feel you have your space and privacy. Think of it as staying with a friendly local who can show you around and make you feel right at home.
Simple! Search for a destination and enter your dates on dzhomestay.com. Browse available homes, pick one you like, and send the host a message. Once they confirm availability, pay the booking fee online to secure your spot — then pay the host directly for the accommodation on arrival.
All kinds of people — tourists wanting an authentic local experience, university and language students, interns, gap-year travellers, working professionals, and volunteers. Whether you need a room for a weekend or a few months, there’s a DZhomestay for you.
Click “Sign Up” on dzhomestay.com. You can register with your email address or use your Google or Facebook account. It only takes a minute, and you can start browsing right away.
Yes! We encourage it. Send a booking request to open a message thread with your host. You can ask questions, learn about the home, and even do a video call before committing. Personal contact details are only shared once a booking is confirmed.
Visit our Contact Us page on dzhomestay.com or email our support team anytime. Whether it’s a question about a booking, a listing, or anything else — we’re here to help.
Everything you need to welcome guests and manage your DZhomestay listing.
Anyone with a spare room, apartment, house and a willingness to welcome guests! You must live in the property — DZhomestay does list empty or vacant homes. Hosts include individual, families, couples, retirees, and people living alone. All backgrounds are welcome.
Sign up for a host account on dzhomestay.com and complete your profile — add photos, a description, your house rules, meal options, and pricing. The more detail you include, the more confident guests will feel. Great photos make a big difference!
You’re in full control. Browse other listings in your area to get a sense of the market, then set a nightly, weekly, or monthly rate. The price you set is exactly what the guest pays you — DZhomestay’s booking fee is added on top separately for the guest.
Yes. Hosts are welcome to request a security deposit. It must be clearly stated in your listing on dzhomestay.com before a guest books — they need to know about it upfront. The deposit is arranged and collected directly between you and the guest, outside the platform. See our Trust & Safety section for more details.
Please avoid cancellations where possible — they affect your ranking and the guest experience. If you must cancel, do so as early as possible. Log in to dzhomestay.com, go to Bookings, select the booking, and click “Cancel this booking.” Multiple cancellations may result in your listing being paused.
Yes! You can sync your DZhomestay availability calendar (up on request, ask our support) with Airbnb. The iCalendar Feature is a way to synchronize your listing reservation data with other websites. Go to your host dashboard and follow the iCalendar sync steps — it updates automatically once connected.Â
We ask that you be present to welcome and orientate guests on arrival, keep your listing accurate and up to date, respond to messages promptly, and make guests feel at home. Your local knowledge is one of the biggest things that makes a DZhomestay special!
As a host, offering pick-up and drop-off is entirely optional and a lovely way to give your guests a warm welcome — especially if your home is harder to reach by public transport. If you’re happy to offer this, make sure to mention it clearly in your listing so guests know before they book. Any arrangements, timing, and costs should be agreed directly between you and your guest before arrival.
Planning your stay? Here's what you need to know before and after you book.
Enter your destination and travel dates on dzhomestay.com. Browse listings and filter by price, amenities, or host type. When you find one you like, click “Contact Host” to message them and check availability. Once confirmed, pay the booking fee online to complete your reservation.
Your host will welcome you into their home, help you settle in, and share local tips — the best restaurants, transport routes, things to see. They’re your go-to person during the stay. Every DZhomestay host is different, but they all want to make your experience a great one!
Yes. However, the booking fee paid online is non-refundable. If your host cancels, you’ll receive a full refund of the booking fee and our team will help you find alternatives. To cancel, contact our support team. For deposit refunds, cancellation must be made at least 7 full days before arrival.
It depends on the host. Each listing shows the host’s preferred length of stay — some are perfect for a couple of nights, others cater to long-term students or professionals. Use the search filters to find stays that match your timeframe.
First, speak directly with your host — most issues can be sorted quickly that way. If that doesn’t work, contact our support team within 48 hours of your check-in date. Acting fast is important so we can properly look into the situation.
Some hosts may request a security deposit. If so, this will be clearly listed in their profile on dzhomestay.com before you book. The deposit is arranged directly between you and the host — it is not collected through our website. Always check the host’s listing and house rules carefully before confirming.
After your stay, you’ll receive an invitation to leave a review on dzhomestay.com. We encourage all guests to share honest, helpful feedback — it helps future guests choose wisely and helps hosts improve. Your host may also leave a review for you!
Some hosts on DZhomestay are happy to offer pick-up and drop-off as part of their welcome — it’s a great way to settle in smoothly, especially in an unfamiliar city. Check the host’s listing to see if this is mentioned, or send them a message to ask before booking. Any arrangements, timing, and any costs involved are agreed directly between you and your host.
How booking fees, accommodation payments, and deposits work on DZhomestay.
There are two separate payments. You pay a booking fee online through dzhomestay.com to confirm your reservation. Then you pay the host directly for the accommodation itself — usually on arrival or as agreed. These are two different transactions handled separately.
The online booking fee on dzhomestay.com can be paid by major credit and debit cards — Visa, Mastercard, American Express, Maestro, and JCB — as well as PayPal. The booking fee is charged in EUR, GBP, or USD depending on your location.
Payment to the host for your stay happens outside dzhomestay.com and is arranged directly between you and the host. Common methods include cash on arrival, bank wire transfer, or PayPal. Your host will confirm their preferred method once the booking is confirmed. We do not recommend using Western Union or MoneyGram.
Bank wire transfer is a legitimate and widely used payment method. However, always make sure the bank details match what’s listed in your host’s profile on dzhomestay.com. If you’re ever asked to transfer money to an account not mentioned in the listing, contact our support team before sending anything.
Never send a wire transfer before your booking is properly confirmed on dzhomestay.com.
Some hosts offer a deposit option where you pay 25% of the total stay cost upfront when booking (plus the booking fee). This deposit is transferred to the host 2 business days after your arrival. To get a refund on the deposit, you must cancel at least 7 full days before arrival.
Hosts receive payment directly from guests — by cash, bank transfer, or PayPal, as stated in their profile. For hosts using the deposit option, funds are paid out via Payoneer, 2 business days after the guest’s arrival. A small 3% service fee (minimum $1) is deducted to cover transaction costs.
No surprises. The price shown on a listing is what you pay the host. The DZhomestay booking fee is displayed separately before you confirm. Any extras — such as a cleaning fee or laundry service — must be disclosed by the host in their listing. Always review the full listing and house rules before booking.
Contact your bank or card provider immediately, then reach out to our support team. Always book through dzhomestay.com and avoid sharing payment details outside the platform.
DZhomestay does not issue tax forms or receipts on behalf of hosts or guests. Any income earned through hosting — or expenses incurred as a guest — is your personal responsibility to report in line with the tax rules in your country or region. We recommend keeping your own records of all payments made and received during your time on the platform. If you’re unsure about your tax obligations, it’s always a good idea to speak with a local accountant or tax advisor.
Staying for weeks or months? Here's what you need to know about longer bookings on DZhomestay.
Yes! Many hosts on dzhomestay.com welcome long-term guests — students, interns, professionals, and anyone needing a room or place for several weeks or months. Use the search filters to find hosts who offer long-term availability, and check their listing for weekly and monthly rates.
Often, yes. Many hosts offer discounted weekly and monthly rates for longer stays. You’ll find these listed on the host’s profile on dzhomestay.com. If you don’t see a long-term rate, it’s worth messaging the host directly — they may be open to negotiating a better price for an extended stay.
For long-term stays, payment arrangements are agreed directly between you and the host. Many hosts prefer monthly payments, either in cash, by bank wire transfer, or via PayPal. Make sure to confirm the payment schedule with your host before your stay begins and keep a record of what’s agreed.
Yes, if your host is happy to have you stay longer! Simply discuss it with them directly. If you both agree, contact our support team on dzhomestay.com and we’ll update your booking details accordingly.
Notice periods are set by the host and should be clearly stated in their listing or agreed between both parties before the stay begins. We recommend confirming the notice period in writing — through the DZhomestay messaging system — so both sides are clear from the start.
To change a long-term booking, first confirm the change with your host, then contact our support team to update the booking details. To cancel, notify your host through the DZhomestay messaging system and contact our support team. Please note the booking fee is non-refundable, and any accommodation payments made to the host are subject to the cancellation terms agreed between you and the host.
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Your safety matters to us. Here's how we keep things fair for everyone on DZhomestay.
Yes. Every home listed on dzhomestay.com has a host who he/she may or may not lives there — we don’t list vacant properties. You can message and video call your host before booking, and personal contact details are only shared after a booking is confirmed. If anything feels off, contact our support team straight away.
Damage claims are resolved directly between the host and guest — DZhomestay does not handle or arbitrate damage disputes on either side. If a guest causes damage, the host should raise it with the guest directly. If a security deposit was agreed in advance, it may be used to cover costs. We encourage both parties to document the condition of the property at check-in and check-out.
Yes. Hosts may request a security deposit as a precaution. This must be clearly stated in their listing on dzhomestay.com before a guest books. The deposit is collected and managed directly between host and guest — outside our website. We recommend both parties agree on the deposit terms in writing before the stay begins.
Do not send any money before a booking is properly confirmed on dzhomestay.com. If a host asks for a wire transfer or payment before you’ve completed the official booking process, treat this as a red flag and contact our support team immediately.
If something feels suspicious, stop and contact us before sending any payment.
We encourage both sides to first try to resolve issues directly and respectfully. DZhomestay does not act as a legal mediator in disputes. For unresolved matters — such as damage, deposit disagreements, or conduct concerns — both parties are responsible for settling the matter themselves, which may involve seeking independent advice or mediation.
Every host sets their own house rules — covering things like quiet hours, smoking, pets, visitors, or kitchen use. By completing a booking on dzhomestay.com, guests agree to follow these rules. Hosts should make rules clear in their listing, and guests should read them carefully before booking.
If something doesn’t seem right — a suspicious listing, unexpected payment requests, or uncomfortable behaviour — contact our support team right away. We take all reports seriously and will investigate promptly.
We take conduct seriously. Hosts who receive repeated complaints, cancel bookings frequently, or violate platform standards may have their listings paused or removed. Guests who damage property, break house rules, or act inappropriately may be blocked from future bookings. Both hosts and guests are expected to treat each other with respect.
DZhomestay welcomes everyone — here's how we support different needs.
Some hosts on dzhomestay.com offer wheelchair-accessible rooms or ground-floor accommodation. We recommend messaging your host directly before booking to confirm that the property meets your specific needs. Don’t hesitate to ask detailed questions — a good host will be happy to help.
Yes! Many hosts offer meals as part of the stay. If you have dietary requirements — vegetarian, vegan, halal, gluten-free, allergies, or anything else — let your host know when you message them before booking. Hosts will do their best to accommodate, though it’s always good to confirm in advance.
Some hosts welcome pets, while others don’t. Check the host’s house rules in their listing — it will usually say whether pets are allowed. If it’s not mentioned, send your host a message to ask before booking. Never bring a pet without confirming first.
We encourage guests with specific health or mobility needs to reach out to hosts directly through the DZhomestay messaging system before booking. This way you can confirm the setup of the room, bathroom, and any other areas of the home that matter to you — before committing.
Let your host know about any allergies — food-related or otherwise (like pet allergies) — when you first message them. A thoughtful host will take this seriously. If you have severe allergies, make sure everything is clearly agreed before you book.
Honest reviews help everyone make better decisions on DZhomestay.
After every stay, both the guest and the host are invited to leave a review. Reviews are visible on the host’s listing and on the guest’s profile. They help build trust across the DZhomestay community and make it easier for everyone to make informed decisions.
You’ll receive an invitation to leave a review after your stay has ended. We encourage you to do it while the experience is still fresh. Both guest and host reviews are published at the same time so neither party is influenced by the other’s comments.
Yes! Hosts can publicly respond to guest reviews. This is a great way to thank guests for positive feedback or to professionally address any concerns raised. Responses are visible to everyone who views your listing, so keep it friendly and constructive.
If you believe a review violates our content guidelines — for example, it contains false information, offensive language, or is clearly retaliatory — contact our support team and we’ll review the case. We do not remove reviews simply because they’re negative, but we do take policy violations seriously.
Yes. Hosts with consistently positive reviews and a strong response rate tend to rank higher in search results on dzhomestay.com. Great hospitality naturally leads to better visibility — another reason why the guest experience matters so much.